MISSION

To protect members of the Public against acts of maladministration and violation of human rights in the Public Sector through independent and impartial investigations.

VISION

To be the leading Institution in the promotion of good governance and respect for human rights in the Public Sector.

 OUR CORE VALUES 

• INDEPENDENCE: We act without fear or favour in our service delivery.

• IMPARTIALITY:We act objectively, fairly and consistently at all times.

• ACCESSIBILITY:We are available and ready to serve.

• BOTHO: We act with compassion and integrity, treating others with respect and humility.

• TRANSPARENCY:We are open, honest and accountable in all our operations and dealings with our customers.