MISSION

To curb acts of maladministration and violation of human rights in the public sector through advocacy education and timeous resolution of complaints in an independent, transparent and impartial manner.

VISION

To be a trusted, effective and accessible institution which promotes administrative justice in the public sector

CORE VALUES

Independence: we act without fear or favor in the discharge of our mandate

Impartiality: we act objectively, fairly and consistently at all times

Transparency: we are open, honest and accountable in all operations and dealings with our customers

Accessibility: we are available and willing to serve

Botho: we act with compassion, integrity, cooperation and treat others with respect

Service Excellence: we strive to consistently meet and exceed customer expectations